Team WayMaker
Operations and people-system design for a small team carrying a large workload.
- Industry
- Non-profit
- Role
- Operations and system design
- Timeline
- Multi-phase engagement
- Stack
- Internal operations, People systems
The challenge
- Work depended on a handful of people being available, which made time off expensive.
- Recurring administrative work had no owner and no schedule.
The approach
- Separated recurring work from project work and gave each a place to live.
- Rewrote handoffs so a task could continue without its usual owner present.
The outcome
- The team moved to a four-day week without work stalling.
- Recurring operations run on a schedule instead of on memory.
Have a comparable problem?
Describe the current process and where it breaks. First reply within one business day.
Start a conversation