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Team WayMaker

Operations and people-system design for a small team carrying a large workload.

Industry
Non-profit
Role
Operations and system design
Timeline
Multi-phase engagement
Stack
Internal operations, People systems
Mission board tracking mission status, teams, and dispatch
Mission board — intake to dispatch in one place.
Team WayMaker public website homepage
Public site and intake surface.

The challenge

  • Work depended on a handful of people being available, which made time off expensive.
  • Recurring administrative work had no owner and no schedule.

The approach

  • Separated recurring work from project work and gave each a place to live.
  • Rewrote handoffs so a task could continue without its usual owner present.

The outcome

  • The team moved to a four-day week without work stalling.
  • Recurring operations run on a schedule instead of on memory.
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