Six capabilities, one engagement model.
Most engagements combine two or three of these. The work starts with the process you already have, not with a platform recommendation.
AI implementation
Putting AI where it changes the work, and leaving it out where it does not.
- Map the workflows where a model adds real leverage
- Build and integrate the tooling into existing systems
- Set the guardrails, evaluation, and rollback path
- Train the team on what to trust and what to check
Software engineering
Production applications built to be maintained, not demoed.
- TypeScript, React, Node, Postgres
- Platform work on Vercel, Cloudflare, and GitHub
- Integrations with the systems you already run
- Incremental delivery against a working product
Workflow automation
Removing the repeated manual steps between systems and people.
- Document the current process before automating it
- Automate the handoffs, not just the tasks
- Keep a human decision point where judgement is required
- Measure what the automation actually removed
Operations design
Intake, dispatch, billing, and handoff designed as one system.
- Make the routing rules explicit and owned
- Give recurring work a schedule and an owner
- Reduce the number of decisions that require leadership
- Write it down so it survives staff changes
Facilitation
Working sessions that produce a decision and an owner, not notes.
- Structured agendas built around the actual disagreement
- Sessions sized for the room and the decision
- Documented outputs the team can act on the next day
Strategy and execution
A plan with sequencing, owners, and a way to tell if it is working.
- 90-day plans with named owners and checkpoints
- Explicit tradeoffs instead of a list of priorities
- Delivery support through the first execution cycle
How the work runs
Map
Understand the current process as it actually runs, including the workarounds.
Build
Ship a working version early and use it in production rather than in a demo.
Integrate
Connect it to the systems and people already doing the work.
Hand over
Document it, train the team, and leave it maintainable without me.