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South End Exchange

The first partner store on Moovr — the integration that proved the marketplace model worked.

Industry
Retail / furniture
Role
Systems and integration
Timeline
Pioneer partner
Stack
Moovr platform, Operations workflows
Sales quote automation scenario diagram with run history
Sales quote sender — the automation that replaced manual quoting.
Custom furniture order intake form
Customer intake form feeding the quote flow.
Dependency map of the store's automation scenarios and services
Integration map across intake, quoting, and delivery.

The challenge

  • Quoting and scheduling large-item delivery required manual coordination for every sale.
  • The store had no way to hand a delivery to a driver network without phone calls.

The approach

  • Mapped the store's existing quoting and handoff steps before changing anything.
  • Connected the store to the Moovr dispatch flow so delivery requests are created at the point of sale.

The outcome

  • Delivery requests are created directly from the store instead of by phone.
  • The integration became the template for onboarding later partner stores.

Have a comparable problem?

Describe the current process and where it breaks. First reply within one business day.

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