Studio Woodwork
Operations architecture for a distributed millwork team of 20+ people across seven countries.
- Industry
- Architecture and construction
- Role
- Operations architect
- Timeline
- Multi-phase engagement
- Stack
- Intake systems, Billing workflows, Stakeholder routing, monday.com
Image pending: AdminTracker interface screenshots.
The challenge
- Leadership was the routing layer: every intake, question, and billing exception passed through them.
- Time zones meant a decision could stall a project for a full day.
The approach
- Documented intake, billing, and stakeholder routing as explicit workflows with owners.
- Built AdminTracker to hold the operational record in one place instead of in chat history.
- Handed the routing rules to the system so people could act without waiting for approval.
The outcome
- Leadership stopped being the routing layer for day-to-day work.
- Intake and billing follow a documented path rather than institutional memory.
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