Product
Inbox Lite
A per-client inbox bot for one channel — email or chat. FAQ and allowlist only. First-touch in ≤1 business hour. A product I run at cb+coop.
What it is
Inbox Lite is a dedicated bot for one client after a discovery call. It handles one channel (email or chat), answers from an FAQ / allowlist, and first-touches within one business hour. It does not resolve every thread — it clears the obvious ones and escalates the rest. There is no shared multi-client bot and no self-serve clone.
Pricing
- $600 setup
- $250 / month
- 30-day minimum after setup
- Cancel = agent off; no setup refund
Scope
- One channel: email or chat (pick one at setup).
- ≤100 threads per month.
- Overage: pause, or $2 per thread — agreed at discovery.
- First-touch ≤1 business hour (not resolve).
- FAQ / allowlist only.
- Money, legal, and complaints escalate to the client's human.
How you get it
- Discovery call required.
- Per-client bot built after that call.
- Not self-serve. Not a shared multi-tenant product you clone yourself.